Grievance Redressal Mechanism
Dear Investor,
Client queries or complaints may arise due to a lack of understanding or a deficiency in the services experienced by clients. Such deficiencies may include inadequate explanations, insufficient clarifications, misunderstandings, or shortfalls in the expected standards of service delivery, either due to inadequate facilities or the attitude of staff towards clients.
In case of any grievance or complaint against the Research Analyst (Equity Midas Capital), please follow the process below:
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Please contact the Compliance Officer / Servicing Team:
Ashish Arole
Equity Midas Capital
L-604, Balwantpuram Samrajya
Shivtirth Nagar, Paud Road, Kothrud
Pune, Maharashtra – 411038Email: admin@equitymidas.com
Phone: +91 98507 28257You may also submit your grievance or complaint by post at the above address.
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If you do not receive a response within 10 business days of writing to the Compliance Officer / Servicing Team, you may escalate the matter to the Proprietor / Research Analyst:
Ashish Arole
Email: ashish.arole@gmail.com
Phone: +91 98507 28257
The client can expect a response within 10 business days of approaching the Research Analyst.
Detailed Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Ashish Arole | L-604, Balwantpuram Samrajya, Shivtirth Nagar, Kothrud, Pune-411038 | 9850728257 | admin@equitymidas.com | 9:00 AM to 6:00 PM, Monday to Saturday |
| Head of Customer Care | Ashish Arole | L-604, Balwantpuram Samrajya, Shivtirth Nagar, Kothrud, Pune-411038 | 9850728257 | admin@equitymidas.com | 9:00 AM to 6:00 PM, Monday to Saturday |
| Compliance Officer | Ashish Arole | L-604, Balwantpuram Samrajya, Shivtirth Nagar, Kothrud, Pune-411038 | 9850728257 | admin@equitymidas.com | 9:00 AM to 6:00 PM, Monday to Saturday |
| CEO | Ashish Arole | L-604, Balwantpuram Samrajya, Shivtirth Nagar, Kothrud, Pune-411038 | 9850728257 | admin@equitymidas.com | 9:00 AM to 6:00 PM, Monday to Saturday |
| Principal Officer | Ashish Arole | L-604, Balwantpuram Samrajya, Shivtirth Nagar, Kothrud, Pune-411038 | 9850728257 | admin@equitymidas.com | 9:00 AM to 6:00 PM, Monday to Saturday |
If you are not satisfied with the response of the Research Analyst, you can lodge your grievance with SEBI at https://scores.sebi.gov.in, or you may write to any of the offices of SEBI.
For any queries, feedback, or assistance, please contact the SEBI Office on the Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.